Shipping Terms

Why isn't there tracking information for my order?

If you can't see any tracking data to your shipment and the estimated delivery date has not yet passed, your package should still arrive when they're due. Yow will discover some common explanations why tracking stats are unavailable on our Tracking Shipments Help page.

Free Shipping

To take advantage of FREE Shipping:

  • Place at a minimum $25 of eligible goods inside your Shopping Cart.
  • Go on to checkout.
  • Ship your items to one single U.S. address.
  • Select "Group my items into as few shipments as possible" as your shipping preference.
  • Select FREE Shipping for your shipping speed. The transaction will be delivered within 5-8 working days after all of your items are available to ship (including pre-order items).
  • Place your order, and enjoy the free postage!

With this particular shipping option, we fulfill the transaction in the more cost-efficient way. This allows us to pass our savings on to you by means of free postage. Even though it might take some extra time to pack and ship your order, you'll still receive it inside the estimated delivery deadline.

International Shipping

We gladly accepts orders from all around the world. Available products, shipping rates and fees can vary according to the delivery address on your order.

To view the shipping rate information specific to your order's destination, find your region.

There could be limitations on where and whether vendors offer international shipping. To read more, visit our the vendors international shipping details page.

Read more about shipping to U.S. protectorates or APO, FPO, or DPO addresses.


These items can be shipped to almost all destinations outside the U.S.:

  • Books*
  • DVDs
  • Music
  • VHS videos

* Note: Books which require special handling since they are extremely heavy (for example, multi-volume sets) can not be shipped outside the U.S. If it is the case, it will likely be noted on the product detail page.

Returns & Replacements

The above conditions (including, if applicable, terms associated with the Import Fee Deposit) also pertain to the shipment of any replacement product that might be shipped if there's a problem with the initial shipment. If you should return an item to us, you'll be the exporter in the destination country. Title and chance of loss transfer to us upon receipt at our fulfillment centers. To learn more please make use of the "Contact Us" form page.

Customs, Duties, and Taxes

You're responsible for assuring the product may be lawfully imported to your destination country. When ordering the recipient will be the importer of record and should comply with all regulations in the destination country. Orders which are shipped to countries outside of the United States might be susceptible to import taxes, customs duties and fees levied via the destination country. The recipient of an international shipment can be governed by such import taxes, customs duties and charges, which are levied when a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no power over these charges and can't predict whatever they could possibly be. Customs policies vary widely from nation to nation; you should get hold of your local customs office for more information. When customs clearance procedures are required, there may be delays beyond our original delivery quotes.

When you should Expect Your Order

Our estimated delivery date for the order relies how quick we can obtain and ship your items, your shipping address, and also the shipping speed and options you choose. Items Requiring Special Handling

Some items, such as bulky media items, large TVs, and certain perishable products require special handling and shipping methods (for instance Expedited Chilled Shipping). You can find the specifics of these items in addition to their shipping requirements and costs from the suppliers product delivery web site.